1-Year Limited Warranty

Ozarke Ecommerce LLC ("Ozarke") is committed to providing high-quality products and stands behind the craftsmanship of our offerings. We are pleased to offer a 1-year limited warranty ("Warranty") from the date of purchase on all our physical goods.

Coverage

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. Ozarke will, at its discretion, either repair the product using new or refurbished replacement parts or provide up to a full refund for the purchase.

Exclusions

This Limited Warranty does not cover:
1- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
2- Any product that has been modified from its original parts.
3- Any product that has been sold or modified by a third party.
4- Items damaged by outside forces, such as dogs, cats, squirrels, or other animals.
5- Items damaged by natural disasters, such as earthquakes, hurricanes, tornadoes, etc.
6- Items used outside of the U.S.A.

Claiming Warranty

To claim the Warranty, you must provide proof of purchase and contact Ozarke within the Warranty Period. You may contact us at info@ozarke.com to initiate a warranty claim or seek clarification regarding warranty coverage.

Upon validation of your warranty claim, Ozarke will determine whether to repair the product, replace it with new or refurbished parts, or provide a refund. Our goal is to resolve your issue promptly and efficiently to ensure your satisfaction with our products.

Your Responsibilities

Please ensure that you use the product as intended and follow all care and maintenance instructions outlined in the product documentation. Failure to do so may void this Limited Warranty.

Extended Warranty

Options Ozarke also offers extended warranty options for your peace of mind. You can choose to purchase extended warranties for 2 years or 5 years at an additional cost. Details and pricing for extended warranties can be found on our website or by contacting our customer service team. Customers are responsible for a flat fee of $9.99 for shipping when claiming warranty services for products beyond the initial 1-year period. This fee covers the cost of shipping and handling associated with warranty claims for extended periods.

Extended Warranty Terms

Please note that extended warranties are considered final sale items and are not eligible for our returns policy. Once purchased, extended warranties cannot be refunded or exchanged.

Limitation of Liability

To the extent permitted by law, the remedies provided in this Limited Warranty and extended warranties are the sole and exclusive remedies for defects in products. Ozarke shall not be liable for any incidental or consequential damages arising from the use of our products, including but not limited to loss of time, inconvenience, loss of use, or loss of data.

Governing Law

This Limited Warranty is governed by the laws of the State of Texas, without regard to its conflict of law principles.

Contact Information

For any questions, concerns, warranty claims, or inquiries about extended warranties, please contact: info@ozarke.com or give us a call 800-604-7271

Updates to Warranty

Ozarke reserves the right to update or modify this Limited Warranty and extended warranty terms at any time, and such changes will be effective upon posting on our website or providing notice to customers. By purchasing and using Ozarke products and extended warranties, you acknowledge and agree to the terms and conditions outlined herein.