Returns & Exchanges
We can get a return or exchange started for your unused product in its original packaging within 14 days of your delivery date.
All items must be unused, uninstalled and returned in their barcoded original packaging.
Shipping costs are non-refundable
Refunds are issued to your original form of payment only
All discounted items, including blankets, are final sale and therefore cannot be returned or exchanged.
Warranty and shipping protection purchases are final sale and not eligible for refund or exchanges
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that are damaged will be replaced by Ozarke at no cost to the customer. If you wish to return the fixture instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects as well as pictures of the shipping box. We apologize for your less than perfect experience.
With over 4,600 drop-off locations nationwide, we partner with Happy Returns for a safe and seamless experience. Simply start your return by clicking "Start A Return" to receive a QR code and swing by the Returns Bar closest to you. This only applies to small items.
If your product has not been submitted for fulfillment by us, we accept cancellations within 30 minutes of the order date. We don't accept cancellations past 30 minutes of the order date. A 10% cancellation fee applies to all orders (even if cancelled within 30 minutes) to cover transaction processing fees that are not refunded to us by Shopify payments.