Everlasting Candle Warmer

Damaged product
The first thing I noticed when I opened it was a big scratch right in front of the black chandelier, so I called a customer service and first they were blaming it on the delivery, but the original box had no damage at all !! So they told me to send pictures od the scratch , the original box and the delivery box, which I did and now they want me to send more pictures (which I already did from every angle and shape) . So they told me they will be "investigating" if I can get a refund (which I don't want , I want an exchange) and after the "investigation " they will determine if the product is eligible for return/exchange. So if you want to buy anything form this company BEWARE and think twice. You paying luxurious prices for something damaged and you get a hard time to exchange the item

The first thing I noticed when I opened it was a big scratch right in front of the black chandelier, so I called a customer service and first they were blaming it on the delivery, but the original box had no damage at all !! So they told me to send pictures od the scratch , the original box and the delivery box, which I did and now they want me to send more pictures (which I already did from every angle and shape) . So they told me they will be "investigating" if I can get a refund (which I don't want , I want an exchange) and after the "investigation " they will determine if the product is eligible for return/exchange.
So if you want to buy anything form this company BEWARE and think twice. You paying luxurious prices for something damaged and you get a hard time to exchange the item.

I ordered the Everlasting Candle Warmer in White Marble. It arrived with a giant crack in the base, and a substantial portion of the base then broke off. I returned the item, and the agent offered me a replacement "at no additional cost." I understood this to mean that I would receive a replacement for free, when in fact they were just sending me a replacement. Very deceptive and misleading wording, as a consumer would not expect a replacement for a defective item to cost anything in the first place. Overall experience was very unfortunate, will not purchase from here again.

Works great, offers numerous settings along with timer. Love it!

Excellent customer service. My original item came damaged through shipping but the company replaced it immediately with no charge. I didn’t even have to mail back the item that was broken. I will shop here again!

Works incredibly well with the included bulbs on multiple sizes of candles. The built in dimmer and timer is perfect and makes using candles easier and safer when I know the lamp will turn itself off unlike a burning wick. The 'throw' of the candle is definitely comparable to burning. Got the brass / gold with marble base and it looks great.

Product came slightly damaged; Although not visible.

Send many as gifts and everyone who received them are thrilled.

My daughter has something similar in her kitchen, and I thought I’d like one in mine. And it’s a beautiful addition to my kitchen!

I got the gold color with the black marble base. This warmer is very elegant and it works well. I recommend it!

This candle warmer is so gorgeous and keeps the room smelling so good!

Absolutely love it! Works well and looks gorgeous- such a cozy, beautiful addition!

The candle works really well. It arrived fast and packaged securely.
I am very happy with this purchase.
The candle really diffuses the aroma, and it has become my preferred way to use glass candles.

The design is beautiful. I rated this at 3 because sometimes the push button turn-on works and sometimes it doesn't. I had the product less than three weeks when the problem started, it worked great initially.
I like the light dimmer and timer, if only my new product worked each time.
For the cost of this little warmer, it should function properly!

Amazing quality!

Worth every penny.

This warmer has made candle-burning safer and more convenient. It's definitely a standout product

Works just as advertised. Can't imagine life without it now.

On my table, works like a charm.

Great for forgetful folks like me. Definitely recommend.

Happy with my purchase.

Good quality

What an incredible lamp. So modern and well made. It's beautiful and the warming candle is just right

Been using it for months without any problems. Worth the price.

Doesn't take up much space on my desk. Perfect for small areas.

Adds a nice touch to my home

Keeps my candles smelling great all day. Happy with my purchase.

Impressed by the beauty of white marble!

Both products came scratched and very obviously used. For such an expensive item I was very disappointed. When I contacted them they only offered me a $15 refund. I would absolutely shop elsewhere next time.

Looks like brass w/ white marble
Nice

Modern design to elevate any space with its stylish presence.

Fits well with home decor. Automatic shut-off adds peace of mind.