We bought this mirror for a commercial build out we are working on. It was ordered early just to make sure it would make it to us in a good time for our project. The product came in good time and all. Once opening the product to install which ended up happening a little while after ordering, it was missing the remote and so the company after emailing took care of that for me and once we got the mirror out of the packaging, there was a broken part. I took a pic and without any hesitation a new one was being sent. I couldn't ask for better customer service and product.
Thank you all so much!